Faulty Products Consumer Guarantees
At PMA Autoworks, we prioritize your satisfaction and uphold consumer guarantees in accordance with Australian consumer law. If you purchase a product from us that is faulty, defective, or does not perform as expected under normal use, you are entitled to remedies that include repair, replacement, or refund, depending on the circumstances.
Consumer Rights and Entitlements:
- Repair: If the issue with the product can be repaired within a reasonable time frame, we will undertake to fix it.
- Replacement: If the product cannot be repaired or the fault is significant, you have the right to request a replacement item that is identical or of similar value and functionality.
- Refund: In cases where the fault cannot be reasonably repaired or replaced, you may choose to receive a refund. This refund will be issued using your original payment method.
Proof of Purchase: To facilitate the process, please retain your proof of purchase (receipt, invoice, or order confirmation) when contacting us about a faulty product. This documentation helps us verify the purchase and initiate the appropriate resolution quickly.
Contact Us: If you believe you have received a faulty product or have any questions regarding our consumer guarantees, please reach out to our customer service team at info@pmaautoworks.com.au or call us at 03 8838 0594. Our dedicated staff is ready to assist you in resolving any issues and ensuring your satisfaction with our products and services.
We are committed to complying with Australian consumer law and providing you with fair and transparent solutions to any concerns regarding faulty products purchased from PMA Autoworks.